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Types of Questions You’d Ask as a H&M Mystery Shopper

By on February 20, 2020 0 293 Views

H&M is a Swedish multinational clothing-retail company offering a ‘fast-fashion’ range of clothing for men, women, teenagers and children. It got us wondering, what types of questions would you have to answer if you completed a mystery shop for H&M? After doing a little research, we managed to find a brief video of a H&M mystery shopper at work. Here are some of the questions and responses that were given.

H&M Mystery Shopper

Here Are the Main Questions You’d Ask as a H&M Mystery Shopper

What were your first impressions of the store?

When entering the store, it was very brightly lit and clean. There was a lift to the right as well as a signposted set of stairs. There was music playing in the background, giving the store a nice atmosphere, and plenty of staff were on hand. All the stock was well labelled.

Could you recommend any changes based on your visit?

Coat hangers on clothing didn’t have sizes on, so if you looked on a cramped rack, it was difficult to find a specific size as you had to look at the individual labels within the garments which made it more difficult.

How was your experience with interacting with the staff?

I asked one gentleman where the baskets were and he got one for me which was good. Additionally, the girl at the checkout was very helpful and even packed my bags for me. She also remembered to hand my gift card back to me at the end in case I wanted to use it again.

Were products good value for money?

The products were good value for money, particularly the 3 for 2 range on children’s clothing which is particularly good for larger families. 

Would you visit the store again in the future?

Yes, I would. My overall experience was positive, including my experience at the checkout. I’d definitely recommend H&M for larger families or anybody on a budget. As well as being affordable, the clothing on offer is good quality as well.