October 20, 2019
  • October 20, 2019
It is exciting to get Mystery Shopper Experience

Mystery Shopper Experience

By on May 9, 2019 0 337 Views

I’ve been looking at every activity I participate in and considering how this fits into my ambition to deliver a true mystery shopper experience to the readers of this site.  I’m considering these things in 2 aspects-

1- What can I learn from these activities?

2- Will others be able to read this and understand?

Today’s events have heightened this concept in my mind, and I’ve decided to put it down in my blog as a thought point and talking point.

I’m a mystery shopper. I’ve mystery shopped for 10+ mystery shopping companies and 100+ clients for several years. It’s something that I enjoy, it brings in a little bit of money and allows me access to products that I probably wouldn’t normally go out and buy. On top of this, I feel that it helps me to formulate my ideas and ideals of what customer experience looks and feel like. The mystery shopper experience is all part and parcel of this.

Sign up and become a mystery shopper

What Does This Mean?

This helps with point 1 – what can I learn from these activities.

Well, I’ve learnt that the majority of customer service in retail is lukewarm, whilst the majority of service in hospitality (pubs, restaurants, hotels) is pretty good. There are always exceptions to the rule, but that’s the way it stands. Mystery shops for financial services providers revolve around a basic counter transaction.

Today there are 3 mystery shops, all are retailers of differing products and standng. The real basics of customer service do actually cover about 80% of any report and are transferable across many industries-

*Making eye contact

*Smiling

*Approaching customers (as in not waiting for them to approach you)

*Suggesting alternative or associated products or services

This is the basics of being a mystery shopper. If you think about the shopping experiences you have had in the past, your mystery shopper experience won’t be that different. You will just measure it.

Get out there and build your Mystery Shopper Experience

Mystery Shopper Experience

The best way to get experience as a mystery shopper is to get out there and do some assignments. If you are signed up with a company then now is the time to start.

If not, then we recommend Market Force. They are a good company with good fees and assignments. Sign up for them now.

Mystery shopping is a great way to spend some time. It is just like shopping but someone else foots the bill. The money you get to spend isn’t unlimited, but you can grab a coffee, a meal or some shopping in many places. If you want to become a mystery shopper then the book will get you on the right track.