In general, people love mystery shopping. People can offer their opinion on customer service. And give feedback to companies they frequently shop with. Furthermore, secret shoppers can positively benefit businesses. There are some exciting opportunities out there. Mystery shopping airlines is one of them. With regards to services or company values. Conversely, mystery shopping is also exciting. Undoubtedly, it is an effective way of making money.
What does mystery shopping airlines involve?
It is a myth that only certain companies require mystery shopping services. Moreover, many companies can benefit from mystery shopping. Even an airline. But what does mystery shopping airlines involve? Correspondingly, the mystery shopper can expect to sample multiple services. For example:
- Service offered by ticket staff
- Level of service received
- Compliance to safety notices
What are the perks of mystery shopping airlines ?
The mystery shopper can expect to experience a number of freebies. As a result of the customer providing feedback. Including:
This means when mystery shopping airlines you get your whole experience paid for.
Why are airlines keen to use mystery shoppers?
Airlines always have specific things they would like to improve. Moreover, these normally include:
- Lost luggage
- Waiting times
- Over booking
Customer surveys gauge certain issues. However, these do not deal with day to day issues. It is the job of the mystery shopper to note issues. Which determine how badly the business can be affected. Mystery shopping airlines isn’t the only opportunity out there.
There are a number of interesting mystery shopper jobs out there. e.g.
- Call centres
- Shopping centres
What kinds of issues are uncovered when mystery shopping airlines ?
However, what could be more exciting than in flight mystery shopping? Flight providers are really keen to review such data. Specifically, airlines understand why they may be losing customers. Or being outperformed by competitors. There are so many flights to choose from – why not try to get one for free!
Mystery shoppers allow flight companies to identify problems. Resultantly, problems can be rectified. e.g.
- Lack of training
- Time delays
- Poor performance
For the mystery shopper, this is the perfect opportunity for worldwide exploration.
Which is why mystery shopping is so attractive for so many. Ultimately, the mystery shopper offers a valuable service. By potentially uncovering harmful issues. Such as legal issues. Or lapses in security.
Check out the mystery shopping opportunities in Europe to see if you can combine mystery shopping airlines with more.