Why is mystery shopping by phone different?
There are different kinds of mystery shopping assignments. Mystery shopping by phone looks and feels very different. If you have never tried it before, then you may need a few pointers. Even the best mobile phones don’t replace having the skill and knowledge to mystery shop by phone. Here is our guide to mystery shopping by phone –
Don’t get distracted
It can be easy to think you can call in a public place. You might think that making a mystery shopping phone call is as easy as any other call. Don’t make this mistake. It is not. Find somewhere you won’t be disturbed. The results will be so much better.
Read all the notes for mystery shopping by phone
Making a call is as natural as anything. But there will be specific requirements when mystery shopping by phone for you. Understand what you are trying to achieve. The call could be to measure any of a number of things. Check this out and you will get the right outcome.
Call the right number!
Sometimes you will need to call through a monitoring service, so you call is recorded. Make sure you know what number to dial and what buttons to press. Again, this might sound simple, but a little bit of time planning here will stop your report being discarded. You may not get paid if they can’t use the call.
Make notes as you go
You will probably still need to complete a report after the call. Sitting somewhere quiet is one thing. Sitting with a pen and paper is something else altogether. Mystery shopping by phone means you need to have a pen and paper handy.
Practice mystery shopping by phone
The different kinds of mystery shops all look and feel different to each other. One size does not fit all. But you can get better with time and practice. The more mystery shopping by phone you do – the better you will get at it! My book is a great place to start building your skills as a mystery shopper. One of the benefits of mystery shopping is that there are so many different types to choose from. Maybe mystery shopping by phone is ideal for you.